Smartphone donation box Important information on donating phones
The following steps are required to ensure that your phone can be donated.
Important:
Please log out of your accounts before donating the device and reset it to its factory settings so that it can be reused. For work devices: Is the device integrated into a mobile device management system (MDM, e.g. Jamf, Intune)? Please have IT remove it from the system beforehand – otherwise it will remain locked after the reset.
Steps
For Apple devices
Open Settings on your device
1. Sign out of your Apple ID
- Tap your name at the top of the sidebar
- Tap “Sign Out”
2. Turn off “Find My”
- Tap your name, then tap “Find My”
- Tap “Find My [device]”, then tap again to disable the feature
- Enter your Apple ID password and tap “Deactivate”
3. Erase your iPhone
- Tap “General” and “Transfer or Reset iPhone”
- Tap “Erase All Content and Settings”
Additionally:
- Remove the SIM card or transfer the eSIM, and remove payment cards from Apple Pay.
For Android-devices
Open the Settings app on the device
1. Sign out of your Google account
- Tap “Passwords & Accounts” or “Users & Accounts”
- Under “Accounts”, select the account you wish to remove
- Tap “Remove account”
2. Disable “Find My Device“
- Tap “Security & Privacy”
- Tap “Device Locator”
- Tap “Find My Device” and disable “Use Find My Device”
3. Reset to factory settings
- Tap “Back up & reset” (on some smartphones, tap “System” and then “Reset”)
- Select “Factory data reset” and tap “Reset phone”
Additionally:
- Remove the SIM card or transfer the eSIM, and remove payment cards from Google Pay/Samsung Pay.
Our tip
Back up important photos, contacts and files to a separate device beforehand. During the technical inspection, the data will be permanently, irreversibly deleted.
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